Can I track my package?
Yes! Tracking formation is emailed once your order has been processed, usually within 24-48 hours.
How are shipping charges calculated?
Our shipping rates are calculated at checkout from USPS, UPS, or DHL, depending on their destination.
May I exchange my order?
Yes! We're happy to offer free exchanges to our customers. Just email us at email@example.com with any issues.
How do I cancel my order?
Just email us at firstname.lastname@example.org
How are refunds/returns processed?
We have a 30-day return policy. To start a return, email us at email@example.com. We will send you a prepaid return shipping slip for you to send the items back to us. We will notify you once we’ve received your returned items and, if approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.